Terms of Sale and Website Use
1. General provisions
These Terms of Sale and Website Use (the “Terms”) govern the use of the website and the placement of orders for products presented on the Website.
By placing an order on the Website, you confirm that you have read, understood, and agreed to these Terms.
2. Use of the Website
The user agrees to use the Website solely for lawful purposes.
All materials, images, and texts published on the Website are the intellectual property of the Zadum Manufacturing Bureau (the Studio) and may not be used without prior written permission.
3. Placing an order
3.1. Placing an order on the Website does not constitute automatic acceptance of the order for execution.
3.2. After receiving the order, a manager will contact you to clarify details, production timelines, and delivery conditions.
3.3. An order is considered confirmed only after all terms have been agreed upon and a confirmation has been sent to you by email or another agreed method.
4. Prices and payment
4.1. Prices displayed on the Website do not include delivery costs, taxes, import duties, or customs fees, unless explicitly stated otherwise. You are responsible for paying any applicable import taxes or duties in your country upon receipt of the ordered goods.
4.2. Prices may change from time to time; however, such changes will not affect orders that have already been confirmed. The Studio reserves the right to apply discounts at its own discretion for specific users and/or for a certain period. If special offers are published on the Website, specific conditions apply as described in the details of such offers.
4.3. After delivery conditions have been verified, as described in section 3 of these Terms, we will issue an invoice in addition to the order confirmation. The price stated in the invoice includes the product price and the delivery cost, in accordance with section 5 of these Terms.
4.4. Once payment for the ordered product(s) is received, a contract is deemed concluded between you and the Studio under these Terms (the “Contract”). Under the Contract, the Studio undertakes to manufacture and deliver the product(s) in the quantities, assortment, and place specified in the order confirmation, and you undertake to accept the product(s) at the delivery location.
5. Delivery
5.1. Delivery terms and costs are agreed individually for each order.
5.2. Delivery timeframes may depend on the destination country, logistical conditions, and the carrier.
5.3. The Studio is not responsible for delivery delays caused by carriers or circumstances beyond the Studio’s control.
6. Custom and made-to-order products
6.1. Some products are manufactured on a custom or made-to-order basis.
6.2. Specifications, production timelines, and special conditions for such products are agreed separately with the manager.
7. Cancellation and returns
7.1. You may cancel your order free of charge before it has been confirmed.
7.2. Products manufactured on a custom or made-to-order basis are non-returnable, except in cases of manufacturing defects.
7.3. Return conditions for standard (non-custom) products are agreed individually.
8. Limitation of liability
The Studio shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Website or the inability to use it.
9. Contact information
For any questions regarding orders or these Terms, please contact us at: